Privacy
Privacy policy.
How donebyfive collects and uses personal data on this website, and the choices you have.
Who we are
donebyfive runs this website and is the controller of the personal data described here. Questions about this policy or your data: message us on WhatsApp.
What we collect
- When you message us on WhatsApp: your name, your phone number and anything you choose to tell us about your business. If you use the WhatsApp button on the hours calculator, your message includes the figures you entered.
- When you book an audit through Calendly: your name, your email address and the time you choose.
- When you visit the site: our hosting provider keeps standard server logs, such as your IP address and browser type, to keep the site secure and working.
- This site has no contact form that stores your details, and uses no analytics or advertising cookies.
How we use it
- To reply to your message and run your audit call. Our lawful basis is our legitimate interest in responding to people who contact us.
- To keep the site secure. Our lawful basis is our legitimate interest in protecting the site and its visitors.
Who we share it with
We only share personal data with the services that run this site, and only for the purposes above:
- Our web hosting provider, which serves the site.
- Calendly, which runs our booking calendar. When you book an audit, Calendly collects your name, email address and the time you choose, under its own privacy policy.
- WhatsApp, run by Meta, if you choose to message us there. WhatsApp’s own privacy policy covers messages sent through it.
- Google Fonts, which serves the fonts on this site and receives your IP address when the page loads.
Some of these providers process data outside the UK. Where they do, the transfer is covered by safeguards such as the UK International Data Transfer Addendum. We never sell your data.
How long we keep it
We keep messages and enquiries only for as long as we need them for the purposes above, then delete them. If you become a client, your contract sets how long we keep your data.
Your rights
Under UK GDPR you can ask for a copy of your data, ask us to correct or delete it, ask us to limit or stop using it, and ask for it in a portable format. Message us on WhatsApp and we will reply within one month.
If you are unhappy with how we handle your data, you can complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put it right first.
Changes
We will update this page if anything changes. Last updated 21 October 2026.